No action will be taken if the fault has occurred due to miss use of the product The Fault must have been caused during “normal use” for the item.KONG Adventure reserves the right to charge a customer a cleaning fee of £5 if an item is return dirty.
The faulty item must be returned to KONG Running Clean and Dry.If an item develops a fault the following criteria must also be met. Returned with the original Receipt/Packing Slip.Be complete, with any additional accessories or stickers supplied returned as well.They must have all the original packaging, labelling and tags.All Items must be returned in a new and unused condition.If you wish to return or exchange an item that you have purchased online or at our High-Street Store all items must first meet the following criteria, in addition to other conditions outlined below.
We strongly recommend you use suitable packaging to ensure their safe transit, and use a recorded/insured delivery service, as we will not be held responsible for returned goods lost or damaged in transit. Returns, Kong Running, Heads Road, Keswick, Cumbria, CA12 5EZ Please bring the product(s) to our High Street Store on Heads Rd, Keswick along with the receipt.īy either filling in the returns form or putting a covering note in with your name, order number and course of action requested. Return, Exchanges and refunds requests can be initiated by one of the following two options: CONDITIONS FOR RETURNING, EXCHANGE OR REFUNDING PRODUCTS
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